Last updated: September 17, 2026
- Who we are
Phenix ECO is an ecommerce brand operated by Phoenix Trade LLC.
Website:
https://phenixeco.com
Business address:
539 W. Commerce St, Suite 5787
Dallas, TX 75208
United States
Email:
contact@phenixeco.com
For the purposes of applicable data protection laws, Phoenix Trade LLC is the business responsible for determining how personal information collected through phenixeco.com is used.
- Information we collect
When you browse our website, place an order, create an account, contact us, or otherwise interact with phenixeco.com, we may collect information such as:
- name;
- email address;
- telephone number;
- billing address;
- shipping address;
- products ordered;
- order and transaction information;
- account information;
- IP address;
- browser and device information;
- customer communications;
- information necessary to calculate shipping, prevent fraud, process payments, fulfill orders, and provide customer service.
We collect personal information only when reasonably necessary to operate our ecommerce business and provide our services.
- How we use personal information
We may use personal information to:
- process and manage purchases;
- calculate shipping rates;
- manufacture and fulfill products;
- deliver orders;
- communicate about orders and customer service matters;
- create and manage customer accounts;
- process refunds, cancellations, and disputes;
- prevent fraud and unauthorized transactions;
- operate and secure our website;
- maintain business, accounting, and transaction records;
- comply with legal, tax, regulatory, and contractual obligations;
- improve our website, products, and customer experience.
- WooCommerce and our ecommerce platform
Our online store uses WooCommerce.
WooCommerce enables functions including the shopping cart, checkout, customer accounts, order management, shipping calculations, and ecommerce administration.
Information entered during checkout or account creation may be stored in our WordPress and WooCommerce database.
The information stored may include your name, email address, telephone number, billing and shipping addresses, products purchased, order history, and information relating to the payment method used.
- Hosting and website infrastructure
Our website infrastructure is hosted through Hostinger.
As our hosting and technology provider, Hostinger may process or store technical and website-related information as necessary to provide hosting, infrastructure, security, backup, and related services.
Hostinger processes information in accordance with its own privacy and data-processing terms.
- Printful fulfillment
Certain products sold through phenixeco.com are produced and fulfilled through Printful.
When you purchase a product fulfilled by Printful, we may transmit information required to manufacture and deliver your order, including:
- your name;
- shipping address;
- telephone number;
- email address;
- product and order information;
- shipping instructions.
For customer order fulfillment, Phoenix Trade LLC acts as the controller of the customer information and Printful acts as a processor or service provider on our behalf, subject to Printful’s applicable Data Processing Terms.
Printful uses this information to manufacture, fulfill, ship, and otherwise process the order.
- Payments
Payments on phenixeco.com may be processed through third-party payment providers enabled on our website, including PayPal or other payment gateways that we may activate.
When you make a payment, information required to complete or support the transaction may be transmitted directly to the payment provider.
This may include:
- transaction amount;
- billing information;
- customer identification information;
- payment-related information.
Phoenix Trade LLC does not normally receive or store your complete payment-card number when payment is processed directly by an external payment provider.
Payment providers process information according to their own terms and privacy policies.
- Shipping and delivery
We use customer shipping information to:
- determine available shipping options;
- calculate delivery rates;
- prepare and fulfill orders;
- provide delivery estimates;
- complete shipment and delivery;
- communicate shipping-related information.
Shipping information may be shared with Printful, shipping carriers, logistics providers, and other service providers when necessary to complete delivery.
- Cookies and similar technologies
Phenixeco.com may use cookies and similar technologies necessary for the operation of our ecommerce website.
These technologies may be used to:
- maintain shopping-cart contents;
- operate checkout;
- maintain customer sessions;
- remember preferences;
- support account functionality;
- improve website performance;
- protect against fraud and unauthorized activity;
- support analytics or other website functionality where enabled.
Third-party services integrated with our website may also use cookies or similar technologies according to their own policies.
Where required by applicable law, non-essential cookies or similar technologies will be subject to the appropriate consent mechanism.
- Service providers
We may disclose personal information to service providers only when reasonably necessary for them to perform services on our behalf.
These providers may include:
- Hostinger, for hosting and website infrastructure;
- Printful, for manufacturing and order fulfillment;
- WooCommerce and related WordPress technologies used to operate our ecommerce store;
- payment processors;
- shipping and logistics providers;
- email and communications providers;
- fraud prevention and website-security providers;
- analytics or technical service providers where enabled.
Service providers may process personal information only to the extent necessary to provide their services and according to their respective legal obligations and contractual arrangements.
- International processing and transfers
Because phenixeco.com operates online and uses international technology, hosting, payment, fulfillment, and logistics providers, personal information may be processed in countries other than the country in which you live.
Where required by applicable law, we and our service providers use appropriate contractual, legal, or organizational safeguards for international transfers of personal information.
- Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required for legitimate business, accounting, tax, fraud-prevention, contractual, and legal purposes.
Different categories of information may be retained for different periods.
Order and transaction information may need to be retained even after a customer requests deletion where retention is required to comply with legal, financial, tax, dispute-resolution, or fraud-prevention obligations.
- Your privacy rights
Depending on your place of residence, you may have rights concerning your personal information, including rights to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of certain information;
- withdraw consent where processing is based on consent;
- object to or restrict certain processing;
- request information about how personal information is used or disclosed;
- request a portable copy of certain information where applicable.
These rights may be subject to legal exceptions.
Requests relating to personal information may be submitted through our contact email identified at the beginning of this Privacy Policy.
- Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.
However, no website, electronic transmission, hosting environment, or payment system can guarantee absolute security.
- Third-party services and links
Our website may contain links to, or integrations with, third-party services.
Those third parties operate under their own terms and privacy policies, and Phoenix Trade LLC is not responsible for their independent privacy practices.
We encourage customers to review the privacy policies of relevant third-party providers.
16. Children’s Privacy
Phénix ECO offers certain products intended for babies and children. However, our online store and purchasing services are intended for adults, including parents, guardians, family members, and other adult purchasers.
We do not knowingly collect personal information directly from children under the age at which parental or guardian consent is required under applicable law.
If we become aware that personal information has been collected directly from a child in circumstances requiring parental or guardian consent, we will take appropriate steps to address the matter in accordance with applicable law.
Parents or legal guardians who believe that a child has provided personal information to us may contact us using the contact information provided in this Privacy Policy.
- Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, technology providers, business practices, or legal obligations change.
The date shown at the beginning of this Privacy Policy indicates when it was last updated.