Last updated: September 17, 2026
Phénix ECO is operated by Phoenix Trade LLC.
Most products sold through phenixeco.com are made-to-order and fulfilled through third-party fulfillment partners, including Printful.
Shipping availability, rates, fulfillment times, carriers, and delivery estimates may vary depending on the product, fulfillment location, destination, and shipping method selected at checkout.
- ORDER FULFILLMENT
Most products are produced after an order is placed.
Fulfillment times vary by product and production facility. Estimated fulfillment and delivery information may be displayed during checkout or order processing.
Fulfillment times are estimates and may be affected by product availability, seasonal demand, operational conditions, or other circumstances beyond our reasonable control.
- SHIPPING METHODS AND DELIVERY ESTIMATES
Available shipping methods are displayed at checkout based on the customer’s delivery address and the products in the order.
Depending on destination and availability, shipping options may include:
- Standard shipping;
- Standard shipping with CO₂ offsetting;
- Express shipping; and
- Delivered Duty Paid (DDP) shipping where available.
Delivery estimates shown at checkout are estimates only and are not guaranteed delivery dates.
Carrier delays, customs procedures, severe weather, holidays, transportation disruptions, or other external events may affect delivery times.
- LIVE SHIPPING RATES
Shipping rates may be calculated in real time at checkout.
Rates may depend on factors including:
- destination;
- product type;
- package dimensions and weight;
- fulfillment location;
- selected shipping method; and
- carrier pricing.
Available shipping methods may differ by destination and by product.
- SHIPPING COSTS
The shipping cost applicable to an order will be displayed before the customer completes checkout.
Unless a promotion or shipping offer states otherwise, customers are responsible for the shipping charges shown at checkout.
- CUSTOMS, DUTIES, TAXES, AND DDP
International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
For some destinations and shipping methods, duties and taxes may be included in the shipping price and collected at checkout through a Delivered Duty Paid (DDP) service.
Where DDP is not available or selected, the recipient may be responsible for applicable customs duties, taxes, import fees, or other charges assessed by local authorities.
Phénix ECO does not control customs decisions, import requirements, or charges imposed by governmental authorities.
- TRACKING
When tracking is available, tracking information will normally be sent to the email address provided with the order after the shipment is dispatched.
Tracking updates are provided by the applicable carrier and may not always update in real time.
- SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an address error is identified before the order is fulfilled or shipped, contact us as soon as possible. We will attempt to update the address when operationally possible, but changes cannot be guaranteed once fulfillment has begun.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
- UNCLAIMED OR RETURNED PACKAGES
Packages that are unclaimed, refused, not collected, or returned because of an address issue may be returned to the fulfillment facility.
If the package is available for reshipment, additional shipping charges may apply.
Returned packages must be reclaimed within the time permitted by the fulfillment provider.
- LOST OR DELAYED PACKAGES
If a package appears delayed, customers should first review the tracking information and, where appropriate, contact the carrier.
If an order appears to be lost in transit, contact us so that we can review the shipment and determine whether the order qualifies for replacement or refund under our Return & Refund Policy.
If tracking shows a package as delivered but it cannot be located, customers should first check:
- the delivery location;
- neighboring addresses;
- building reception or management; and
- the applicable carrier.
- EXPRESS SHIPPING
Where Express shipping is available, additional customer information, such as a valid telephone number, may be required by the carrier or fulfillment provider.
Failure to provide required shipping information may delay fulfillment or delivery.
- DELIVERY RESTRICTIONS
Shipping availability may vary by country or region due to carrier restrictions, legal requirements, sanctions, product restrictions, or fulfillment limitations.
Certain products or shipping methods may not be available in every destination.
- RISK AND DELIVERY
Ownership and risk relating to a shipment may be subject to applicable law and carrier terms.
Nothing in this Shipping Policy limits any mandatory consumer rights that cannot legally be waived.
- THIRD-PARTY FULFILLMENT AND CARRIERS
Orders may be fulfilled and shipped by third-party service providers, including Printful, and delivered by third-party carriers.
Shipping and fulfillment information necessary to process and deliver an order may be shared with these providers as described in our Privacy Policy.
- CONTACT
For questions concerning shipping, delivery, or tracking, contact:
contact@phenixeco.com